Terms, Conditions, and Return Policy

1. Validity

These terms of trade govern the sale and supply of goods by Impact! to you. Impact! may amend these terms from time to time. You shall be notified of any amendments by a notice on the Impact! website.

2. Impact!'s Contract With You

No contract shall exist between you and Impact! until Impact! has sent you an email confirming receipt and acceptance of your order. Impact! is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods or the order appearing on Impact!'s site or for unavailability (see 3. below). Impact! reserves the right to place restrictions on the volume of any goods ordered. By placing an order for products with age restrictions you declare that you are of legal age to purchase those products.

3. Pricing and Availability

The prices and availability of the goods are specified on the Impact! site. Such information is subject to change without notice. There shall be an additional charge for delivery, the amount of which shall vary according to the delivery method that you choose. In the unlikely event that the goods are unavailable, or that Impact! needs to vary the price due to supplier price increases, tax changes or site errors for example, following confirmation of your order Impact! shall send you a notification by email and allow you the opportunity to cancel your order if Impact! has not done so itself.

4. Delivery of Goods

Impact! shall deliver the goods ordered to the delivery address which you supply. All delivery times quoted on the Impact! site are estimates only based on availability, normal processing and delivery time. Impact! may deliver items in an order separately but shall charge you for postage and packing on the first delivery only. Title to the goods will pass to you on payment in full. Risk will pass to you on delivery.

5. Impact! Guarantee and Returns Policy

If for any reason you are unhappy with any or all of the goods received, you can return any of them to Impact! for an exchange or refund, providing each is returned to Impact! within 30 days from the date of order or 7 working days from the day after you receive the goods (whichever is longer). You shall be responsible for the cost of returning goods for refund or exchange, except in cases of faulty, damaged or wrongly supplied goods. Impact! recommends that you use registered post or recorded delivery when returning goods. Impact! shall use reasonable efforts to replace damaged or defective goods but if replacement is not possible, or if an order is cancelled for any other reason under these Terms, Impact!'s only obligation is to refund the full amount paid by you for the product. This does not affect your statutory rights. We hope you will be happy with your purchase from Impact!. However, if you notify us within seven days of receipt of your goods that you wish to cancel your order, Impact! will be pleased to refund the money for your original order as soon as you return the items in question. Your statutory rights are not affected. To return an item to us simply e-mail us at questions@impactminiatures.com and we'll arrange the return.

6. Governing Law and Jurisdiction

Contracts between you and Impact! shall be governed by English Law and all disputes shall be submitted to the non-exclusive jurisdiction of the English courts.

7. Invalidity of Terms and Conditions

If, for any reason, part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.


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